Every Uncorrupted account includes:

Uncorrupted Support
We’re here to help, period. What sets us apart is that we don’t just keep things running behind the scenes. We’re here to help you install things like WordPress, Plugins, and Themes – we also take this a step further than any other host you’ll find, we’ll gladly make small cosmetic changes to your site, assist in code changes, and help debug if you get stuck. We truly enjoy the success of our clients and cherish every opportunity we have to discuss their latest ideas and help see them through.

Software Management
We provide full phone and help desk support for all software that comes installed on your managed virtual private server including the Operating System, the webserver, the database server, and a variety of other commonly used webhosting related software packages.

Server Guard
Our ServerGuard package is a comprehensive set of services and tools designed to enhance the security and reliability of your virtual private server. It includes an industry leading hardware firewall, brute force detection and prevention, SSH Hardening, kernel hardening, TCP/IP network stack hardening, file system hardening and more.

Server Boost
The Server Boost package is a combination of patches and configuration changes made to the Linux Kernel, the TCP/IP network stack, and the nginx webserver. Additionally, MySQL is optimized for the VPS configuration, query caching is enabled, and PHP is optimized through eAccelerator script caching.

Proactive Monitoring
We provide advanced monitoring for your server and the services on it. Each server comes with 24/7/365 monitoring as well as proactive response to any downed services. Sleep soundly knowing we’re watching your server.

Hardware Management
We provide full support for the hardware in your server, backed by one of the industry’s best warranties. In the rare event of a component failure, we will replace it with a spare from our Critical Spares Inventory, and have a Dell Certified Technician on site within 4 hours to further troubleshoot the issue.

Network Management
We provide a secure and reliable networking environment through careful network engineering. Network reliability is guaranteed by a 99.999% uptime SLA.

Methods of Support

• Tickets: This is our primary support system. Almost ALL issues will require the submission of a support ticket. This is our preferred method because of the ability to track issues to resolution and give us the time needed to properly review and research problems. Please do not submit multiple tickets about the same problem as that simply creates confusion. If you need to add information to an existing ticket, please do so in the existing ticket by logging into the support system or by replying to the ticket email.
• Phone: Phone support is also available. However, we ask that you please submit a support ticket and wait at least 4 hours for a response back before contacting us by phone. This gives us time to research your problem and respond back to you.

Hours of Support

• Technical Support: Monday-Friday 7:00am – 5:00pm US Eastern Time
• Billing Support: Monday-Friday 7:00am – 5:00pm US Eastern Time

Escalation Procedures

Tickets are triaged when received based on the type of problem. Issues such as immediate outages are given the highest priority while requests that are less time sensitive are given lower priorities. We strive to respond to all tickets within 4 hours. Tickets that are not answered within this time period are automatically raised in priority. If your request is time sensitive, please mention that in the ticket and we will do our best to accommodate.

Emergency Support

In order to serve you better and give you access to support 24 hours a day, 365 days a year, we have instituted an emergency support paging system. This can be accessed in emergencies by calling 877-535-0973. An emergency is defined as a website or server that is actively down and after extensive troubleshooting, has been determined to most likely be a problem on our end. We ask that you only use this option in the most extreme cases as this will page a number of system administrators. All other support options MUST be pursued before using this option. We also ask that if your website is having problems, you make sure to test it from different computers and computer networks first to make sure the problem is not on your end. Abuse of the emergency support system will not be tolerated.